Cloud & Managed Services
Infrastructure that never stops working.
Microsoft 365, Google Workspace, cloud backup, and 24/7 remote monitoring: all managed under a single SLA. Proactive support, not reactive firefighting. Your systems looked after so your team can focus.
The reality in Lebanon
Most Lebanese businesses run on a mix of on-premise servers, personal Dropbox accounts, and unlicensed software, with no backup strategy and no IT support until something breaks. When it does break, the scramble for a technician costs hours and sometimes days. We manage your environment proactively: patches applied, backups verified, issues caught before users report them.
What's Included
Everything covered under one SLA.
No line items excluded. No surprises when something needs attention.
Microsoft 365 and Google Workspace
Licensing, migration, and full configuration. User accounts, shared drives, email policies, MFA, and Conditional Access. Properly deployed. Not just accounts created and left alone.
Cloud backup and disaster recovery
3-2-1 backup architecture: three copies, two media types, one offsite. Daily backup verification. Recovery time objectives documented and tested, not assumed.
Remote monitoring and management (RMM)
Every managed server and workstation monitored for performance, disk health, memory, and availability. We see problems before your staff does. Most issues resolved without a site visit.
Patch management
OS and application patches tested and deployed on schedule. No more machines running Windows with three years of missed updates. Patch status reported monthly.
SLA-driven helpdesk support
A dedicated support channel for your team. Issues logged, triaged, and resolved within SLA. Response time targets agreed upfront and tracked monthly.
Monthly health reports
Every managed device, backup status, patch coverage, open tickets, and incident summary. One document that tells you exactly how your environment performed last month.
How It Works
From first call to full operation.
STEP 01
Environment audit
We inventory every device, application, user account, and backup configuration. We document what exists, what is at risk, and what needs to change before we take responsibility for it.
STEP 02
Migration and configuration
We move your data, deploy your cloud platform, configure backup, and onboard your team. Migrations run outside business hours. Zero lost data, zero productivity interruption.
STEP 03
Ongoing management and monthly reporting
Once live, we manage everything. Monthly reports land in your inbox. Quarterly reviews align your IT environment to your business direction. One number to call.
Technologies and vendors we work with
Who Benefits
Built for every sector.
NGOs with remote teams
Distributed staff across Lebanon and internationally. Microsoft 365 with Teams, SharePoint, and OneDrive replacing fragmented file sharing. Compliance documentation for donor reporting.
Professional services firms
Law firms, accounting firms, and consultancies with confidential client data. Secure cloud storage, MFA on all accounts, data retention policies, and helpdesk support for staff.
Businesses scaling headcount
Fast-growing companies where IT keeps falling behind hiring. We provision new users in under an hour. Hardware sourced, configured, and delivered ready to use.
Organizations replacing on-premise servers
Aging servers with no support contract, held together by one person who might leave. We migrate workloads to the cloud and eliminate the single point of failure.
Common Problems We Solve
Sound familiar?
These are the situations we walk into most often. If any of these describes your environment, let us fix it.
Files on personal laptops and USB drives with no backup
Critical business data living in places no backup policy reaches. One stolen laptop or failed drive and it is gone. We centralize and protect it from day one.
Servers never patched, running vulnerabilities from years ago
Patching got deprioritized. The server still works so nobody touches it. We establish a patching cadence and close the exposure before it is exploited.
No IT support when something breaks
Waiting on a freelance technician who may or may not answer the phone. We provide an SLA-backed helpdesk with documented response times.
Backup exists but has never been tested
Backups running to an external drive in the server room. No verification, no offsite copy, no tested restore. We replace this with a verified, tested, 3-2-1 architecture.
Get Started
Get a quote for Cloud & Managed Services.
Tell us your current setup and what needs to change. We respond within 4 hours with a direct technical conversation. No sales script.